Delete your Burrow account
This page is for the Burrow app and website, run by Paul Cole, an individual based in the United Kingdom. You can delete your account and the data that goes with it at any time.
Option 1: in the app or on the website
- Open Burrow and sign in.
- Go to My account (the button at the top of your tunnel).
- Scroll to the bottom and tap Delete my account.
- Type DELETE to confirm, then tap Permanently delete.
It takes effect immediately.
Option 2: by email (if you can't sign in)
Email burrowcore@gmail.com from the address your account uses, with the subject "Delete my Burrow account". We'll delete the account and reply to confirm, within 30 days (usually within a few days).
What is deleted
- Your account, email address, screen name and avatar.
- All of your chambers, and every photo you uploaded.
- Your walking history and other activity, the list of people you have blocked, and any reports you made.
- Your sign-in sessions and any unused sign-in codes.
- Any Premium subscription is cancelled at once, so you won't be billed again.
What is kept, and for how long
| What | How long | Why |
|---|---|---|
| Daily safety backups of the database | Up to 14 days, then they are overwritten | To recover from a fault. Your deleted data disappears from them within that time. |
| Payment records held by Stripe (if you ever subscribed) | As long as the law requires | Tax and accounting rules. These are held by Stripe under its own policy, not by Burrow. |
| A count that "an account was deleted" | Indefinitely | For our own statistics. It contains nothing about who you were. |
Nothing else about you is kept. See the Privacy Policy for the full picture.