Help and support
Questions, problems or something to tell us? Email burrowcore@gmail.com and a real person will reply.
I didn't get my sign-in code
Check your junk or spam folder first; the email comes from Burrow and the code lasts 15 minutes. If you've never registered, choose Create your account instead of signing in. Still stuck? Email us from the address you used.
How do I report something?
When you cross someone's chamber, tap Report beside the banner at the top. It goes to us to review, and we remove content that breaks the rules. You will never be told who reported what.
How do I block someone?
Tap Block beside the banner when you cross their chamber. You'll never cross each other's chambers again. You can see everyone you've blocked, and unblock them, under My account → Blocked people.
How do I manage or cancel Premium?
Open My account → Manage subscription. You keep Premium until the end of the month you've paid for.
How do I delete my account?
Open My account → Delete my account and confirm. Your account, chambers, photos and activity are permanently removed, and any Premium subscription is cancelled. See the account deletion page for exactly what is removed. If you can't sign in, email us from your account's address and we'll do it for you.
I want to see or correct the information you hold about me
Email us from your account's address and we'll help.
Something looks wrong or isn't working
Tell us what you were doing and what you saw (a screenshot helps), and which phone or browser you use.